Customers are frequently inundated and frustration by the gazillions of boring articles and very technical articles littered on knowledge base and help centers.
This makes customers become frustrated with your product or service when they don’t get the help they need or when simple instructions are hard to understand and follow because you’re communicating them in text medium. Help articles are not good enough, your customers need visual communication.
You can power your entire knowledge base and help center today with videos and reduce customer frustrations and support tickets while engaging your customers, giving them a richer experience, and better understanding of your products/service.
Adilo makes it easy and lightning fast to onboard new customers, train them on how to use your products and services.
See exactly how your customers are engaging with your onboarding training and quickly analyze where they need the most help from insights.
With our insights, you can know upfront where your customer loose interest in your product training and fix the problem before it explodes into refunds, cancellations and heavy churn rate.
And it does more than just that.Just send the customer your secured SnapByte link so he can in 1-click record his screen or a video of himself and visually show the problem to you.
And once you are done, share with your customer. No software downloads/installation required.
Employing more than one staff in your business? No problem, we do too… we love growth and team collaboration.
With Adilo, your entire team can collaborate to ensure customer success and more sales.
All secure, you have complete control on who sees what and who does what, just assign your staff permissions.
Our profile enrichment stack allows to see more than just name, email and phone number of a customer. We bring your customers closer to you than ever, we share their social media handle, interests, demography, employment details and so much more.
Leverage this data as you would like to scale your business faster.